Terms and Conditions

At MoveNfit, we want you to be satisfied with our services. This policy explains when cancellations and refunds are available for services booked through movenfit.pk. By booking or paying for any service, you agree to this policy.

1. Services Covered

This policy applies to all services offered by MoveNfit, including in-home personal training, online training sessions (Skypercise via Skype/WhatsApp video), group fitness training, MMA/kickboxing training, physiotherapy sessions, and personalized diet plans.

2. Assessment & Demo Sessions

All sessions offered by MoveNfit are paid sessions, including the initial assessment (first meeting) with your trainer and any demo session. We do not offer free trials or free demo sessions.

The assessment session is used to evaluate your fitness level, goals and medical background, and to plan your program.
Assessment and demo session fees are non-refundable once the session has taken place, even if you decide not to continue with the service or package.
Where a package is purchased, the assessment/demo session is counted as the first session of that package.

3. Cancellation by the Client

Before a trainer is assigned: If you cancel before we have assigned a trainer, you are eligible for a full refund.
After a trainer is assigned but before the assessment/first session starts: You may cancel up to [24/48] hours before the scheduled time for a refund, less a [10–15]% administrative fee.
Once the assessment, demo or first session has started: All payments become non-refundable. If you cancel or stop the service after this point, no refund will be issued for the remaining sessions or the unused portion of your package.

4. Rescheduling

Sessions may be rescheduled free of charge with at least [12/24] hours’ notice. Late rescheduling requests, or no-shows, may be treated as a completed session.

5. Package & Subscription Payments

Once sessions have started, the package fee is non-refundable in full or in part, including any unused sessions.
Packages are valid for [30/60/90] days from the date of purchase. Unused sessions after this period expire.
If you need a break, please contact us and we will try to reschedule your sessions within the validity period.

6. Diet Plans

Because diet plans are personalized and delivered digitally, they are non-refundable once the plan has been prepared and sent to you. If you cancel before we start preparing your plan, you are eligible for a full refund. If you are unhappy with your plan, you may request one free revision within [7] days of delivery.

7. Physiotherapy Services

Physiotherapy sessions follow the same cancellation rules as personal training sessions (Sections 2 and 3). Refunds are not available for sessions already attended, and we do not guarantee any specific medical outcome.

8. Cancellation by MoveNfit for Reasons Other Than Client Conduct

If we are unable to provide a trainer, or we cancel a session for reasons on our side, you may choose between:

a replacement trainer or a rescheduled session at no extra cost, or
a refund for the affected session(s) that we could not deliver.

9. Trainer Replacement

If you are not satisfied with your assigned trainer, tell us within [the first 2 sessions] and we will arrange a replacement. We will make reasonable efforts to match you with a suitable trainer. [Add here whether the first meeting with the replacement trainer is paid or free.]

10. Termination of Service Due to Client Behaviour

MoveNfit and its trainers reserve the right to suspend or terminate the service immediately, without refund, if a client:

behaves in an abusive, harassing, threatening or inappropriate manner towards a trainer, dietitian, physiotherapist or any MoveNfit staff,
violates the safety or conduct rules of the sessions,
provides false information, or misuses the service,
repeatedly misses sessions or fails to follow reasonable instructions.

If service is terminated for these reasons, no refund will be given for any session or package, whether used or unused.

11. Non-Refundable Situations

Refunds are not available in these cases:

Cancellation or discontinuation of the service after sessions have started
Assessment sessions and demo sessions that have taken place, whether or not you continue with the service
Missed sessions or no-shows
Change of mind, travel, illness or schedule changes after sessions have started
Dissatisfaction with results (results depend on your own effort, consistency, diet and medical history)
Poor internet connection or technical problems on the client’s side during online sessions
Termination of service due to client behaviour (Section 10)

12. Results Disclaimer

Fitness, weight and health results depend on many individual factors, including your effort, consistency, diet and medical history. Any transformation guarantee refers to our commitment to match you with a suitable trainer and support you, not a guarantee of specific physical results. Please consult your doctor before starting any exercise or diet program.

13. How to Request a Refund

If you believe you are eligible for a refund under this policy, contact us by:

Contact form: movenfit.pk/contact

Please include your name, booking details and the reason for your request. Refund requests must be made within [7] days of the issue arising.

14. Refund Processing

Approved refunds (those allowed under Sections 3, 6 and 8) are processed within [7–10] working days to the original payment method. Your bank or payment provider may take additional time to show the amount. Bank or payment gateway charges may be deducted where applicable.

15. Changes to This Policy

We may update this policy from time to time. The version published on this page at the time of your booking applies to you.